FAQ
How Does the Diller Control Panel Work?
Edited 24 days ago
If your store has a loyalty program with Diller, you will gain access to a control panel where you can view all information about your members, their ...
How do I send an SMS to my customers?
Edited 9 months ago
There are two ways to send an SMS in Diller: "Create Campaign" and "Send SMS". This guide focuses on the "Send SMS" function. Log in here . Navigate...
How do I use the "Send SMS" function? What is important to remember?
Edited 9 months ago
Learn all about what is important to remember when using the "Send SMS" function in the diller control panel. To send an SMS, you click "Send SMS", en...
How do I create a campaign?
Edited 9 months ago
With campaigns, you can send out benefits to your customers and easily track the interest they generate (e.g., how many people open the coupon in the ...
How do I create coupons?
Edited 9 months ago
In Diller, you can create various types of coupons, including welcome coupons, birthday coupons, recurring coupons, public coupons, or standard coupon...
Use of coupons - Alternatives
Edited last year
The customer opens the link to the coupon from SMS Or log in as a member to view the coupon Click on "Memberbase" and search for the relevant customer...
How do I create a stamp card?
Edited last year
To add a stamp card, click "Add stamp card". Then fill in the title and description of your stamp card. Enter the number of stamps required to receive...
How do I create more departments?
Edited last year
In Diller, you can add several departments of a store. This can be done by logging in to your Control Panel which you can find here: https://diller.ap...
How do I create segments and lists?
Edited last year
Click on "Followers" under settings in the menu on the left, then on "Dimensions" in the top menu, and select the type of dimension you want; text fie...
How do I create hidden groups?
Edited last year
This may, for example, apply to different types of employees and their discounts, for corporate customers who have specific benefits, different sports...
Where can I find a members transaction history?
Edited last year
To find the transaction log (=activity log) of a member, you must first go to "Members" in the menu on the left. The member list gives you a good ove...
How to delete a member from the dashboard?
Edited last year
Open the dashboard Click on Memberbase Searh for a member with the mobile number, name, or email Click on the X to delete the member
How can I manually give a member points?
Edited last year
Go to Memberbase -> Search for the number, email or name of the member you want to give points to -> Click "Edit" on the member. Inside the control pa...
How to register a coupon usage in the diller retail panel?
Edited last year
Sign in to the retail panel: https://diller.app/retailer/login Go to "Memberbase" in the menu on the left. Search for the member at the top right. ...
How to reward a customer?
Edited last year
Log in to the retail panel: https://diller.app/retailer/login Go to " Memberbase ". Search for the member you want to reward. Click on " Edit " on t...
How to reward your best customers?
Edited last year
The overview of your top 10 most active members can be found on the front of the control panel. To thank the customers for their loyalty, you can easi...
How does the member area work?
Edited last year
Customers' member area (on diller.app/ ) has a unique link for each store, but is most often https://diller.app/ <customer club na me> Members log in...
What is the difference between total points and earned points?
Edited last year
Qualifying points are the points you earn when you make a purchase, either through the cash register in the store or possibly in the online store. In...
How do I create a point system?
Edited last year
The most common points system are: Standard bonus ladder: Bronze - Silver - Gold Bonus ladder with various membership benefits Recurring coupon Points...
Where can I find the T&C's for my customers?
Edited last year
"Terms of service" can be found under your member area: https://diller.app/<your_club_name>/terms-of-service. Information on Processing of persona...
What rules apply to marketing via e-mail, SMS etc.?
Edited last year
This is not required, but may be recommended to have it on. The requirement is that everyone must have access to an opt-out posibility, and customers ...
How can I delete browser cache?
Edited last year
First, go to Settings in the browser. You can find this by pressing the three dots at the top right -> "settings". In this way, you go to "Privacy and...
Is Diller allowed to transfer information to third-party entities via integrations?
Edited last month
This is legal. The store owns the loyalty program and is the data processor, and it is the data processor that transfers data. Diller is the data cont...