FAQ
How does the Control Panel work?
Any shop that has a loyalty program with diller gets access to a control panel where you will find all information about your members and their intere...
How do I send an SMS to my customers?
There are two ways to send an SMS in Diller: "Create Campaign" and "Send SMS". This guide focuses on the "Send SMS" function. Log in here . Navigate...
How do I use the "Send SMS" function? What is important to remember?
Learn all about what is important to remember when using the "Send SMS" function in the diller control panel. To send an SMS, you click "Send SMS", en...
How do I create a campaign?
With campaigns, you can send out benefits to your customers and easily track the interest they generate (e.g., how many people open the coupon in the ...
How do I create coupons?
In Diller, you can create various types of coupons, including welcome coupons, birthday coupons, recurring coupons, public coupons, or standard coupon...
Use of coupons - Alternatives
The customer opens the link to the coupon from SMS Or log in as a member to view the coupon Click on "Memberbase" and search for the relevant customer...
How do I create a stamp card?
To add a stamp card, click "Add stamp card". Then fill in the title and description of your stamp card. Enter the number of stamps required to receive...
How do I create more departments?
In Diller, you can add several departments of a store. This can be done by logging in to your Control Panel which you can find here: https://diller.ap...
How do I create segments and lists?
Click on "Followers" under settings in the menu on the left, then on "Dimensions" in the top menu, and select the type of dimension you want; text fie...
How do I create hidden groups?
This may, for example, apply to different types of employees and their discounts, for corporate customers who have specific benefits, different sports...
Where can I find a members transaction history?
To find the transaction log (=activity log) of a member, you must first go to "Members" in the menu on the left. The member list gives you a good ove...
How to delete a member from the dashboard?
Open the dashboard Click on Memberbase Searh for a member with the mobile number, name, or email Click on the X to delete the member
How can I manually give a member points?
Go to Memberbase -> Search for the number, email or name of the member you want to give points to -> Click "Edit" on the member. Inside the control pa...
How to register a coupon usage in the diller retail panel?
Sign in to the retail panel: https://diller.app/retailer/login Go to "Memberbase" in the menu on the left. Search for the member at the top right. ...
How to reward a customer?
Log in to the retail panel: https://diller.app/retailer/login Go to " Memberbase ". Search for the member you want to reward. Click on " Edit " on t...
How to reward your best customers?
The overview of your top 10 most active members can be found on the front of the control panel. To thank the customers for their loyalty, you can easi...
How does the member area work?
Customers' member area (on diller.app/ ) has a unique link for each store, but is most often https://diller.app/ <customer club na me> Members log in...
What is the difference between total points and earned points?
Qualifying points are the points you earn when you make a purchase, either through the cash register in the store or possibly in the online store. In...
How do I create a point system?
The most common points system are: Standard bonus ladder: Bronze - Silver - Gold Bonus ladder with various membership benefits Recurring coupon Points...
Where can I find the T&C's for my customers?
"Terms of service" can be found under your member area: https://diller.app/<your_club_name>/terms-of-service. Information on Processing of persona...
What rules apply to marketing via e-mail, SMS etc.?
This is not required, but may be recommended to have it on. The requirement is that everyone must have access to an opt-out posibility, and customers ...
How can I delete browser cache?
First, go to Settings in the browser. You can find this by pressing the three dots at the top right -> "settings". In this way, you go to "Privacy and...
Har diller lov til å overføre informasjon til tredjeparts aktører v/integrasjoner?
This is legal! It is the store that owns the customer program and is the data processor, and it is the data processor that transfers data. Diller is t...