FAQ
How Does the Diller Control Panel Work?
If your store has a loyalty program with Diller, you will gain access to a control panel where you can view all information about your members, their ...
How to Send SMS to Your Customers with Diller
With Diller, you can easily send SMS to your customers. There are two ways to do this: “ Create Campaign ” and “ Send SMS ”. This guide focuses on the...
How do I use the "Send SMS" function? What is important to remember?
Learn all about what is important to remember when using the "Send SMS" function in the diller control panel. To send an SMS, you click "Send SMS", en...
How do I create a campaign?
With campaigns, you can send out benefits to your customers and easily track the interest they generate (e.g., how many people open the coupon in the ...
How do I create coupons?
In Diller you can create various coupons such as welcome coupon, birthday coupon, recurring coupon, public coupon, or standard coupon. In this article...
Use of coupons - Alternatives
The customer opens the link to the coupon from SMS Or log in as a member to view the coupon Click on "Memberbase" and search for the relevant customer...
How do I create a stamp card?
To add a stamp card, click "Add stamp card". Then fill in the title and description of your stamp card. Enter the number of stamps required to receive...
How do I create more departments?
In Diller, you can add several departments of a customer club. This can be done by logging in to your Control Panel which you can find here: https://d...
How do I create segments and lists?
Click on "Followers" under settings in the menu on the left, then on "Dimensions" in the top menu, and select the type of dimension you want; text fie...
How do I create hidden groups?
This may, for example, apply to different types of employees and their discounts, for corporate customers who have specific benefits, different sports...
Where can I find a members transaction history?
To find the transaction log (=activity log) of a member, you must first go to "Members" in the menu on the left. The member list gives you a good ove...
How to delete a member from the dashboard?
Open the dashboard Click on Memberbase Searh for a member with the mobile number, name, or email Click on the X to delete the member
How can I manually give a member points?
Go to Memberbase -> Search for the number, email or name of the member you want to give points to -> Click "Edit" on the member. Inside the control pa...
How to add a member and use coupons in the Diller Control Panel?
On the home section simply type in the phone number and click on add member Go to members Search for the member Tap the line with the member you se...
How to register a coupon usage in the diller retail panel?
Sign in to the retail panel: https://diller.app/retailer/login Go to "Memberbase" in the menu on the left. Search for the member at the top right. ...
How to reward a customer?
Log in to the retail panel: https://diller.app/retailer/login Go to " Memberbase ". Search for the member you want to reward. Click on " Edit " on t...
How to reward your best customers?
The overview of your top 10 most active members can be found on the front of the control panel. To thank the customers for their loyalty, you can easi...
How does the member area work?
Customers' member area (on diller.app/ ) has a unique link for each store, but is most often https://diller.app/ <customer club na me> Members log in...
How do I create a point system?
The most common points system are: Standard bonus ladder: Bronze - Silver - Gold Bonus ladder with various membership benefits Recurring coupon Points...
Where can I find the T&C's for my customers?
"Terms of service" can be found under your member area: https://diller.app/<your_club_name>/terms-of-service. Information on Processing of persona...
What rules apply to marketing via e-mail, SMS etc.?
This is not required to be GDPR complient, but may be recommended to have it on. The requirement is that everyone must have access to an opt-out posib...
How can I delete browser cache?
First, go to Settings in the browser. You can find this by pressing the three dots at the top right -> " settings ". In this way, you go to " Priv...
Is Diller allowed to transfer information to third-party entities via integrations?
This is legal. The store owns the loyalty program and is the data processor, and it is the data processor that transfers data. Diller is the data cont...
How do you complete the registration for the customer?
If the customer cannot complete the registration themselves, you can do it for them. First, register the customer via the checkout or via the control ...