FAQ
How to delete a member from the dashboard?
Open the dashboard Click on Memberbase Searh for a member with the mobile number, name, or email Click on the X to delete the member
What is the difference between total points and earned points?
Qualifying points are the points you earn when you make a purchase, either through the cash register in the store or possibly in the online store. In...
What rules apply to marketing via e-mail, SMS etc.?
This is not required, but may be recommended to have it on. The requirement is that everyone must have access to an opt-out posibility, and customers ...
How does the Control Panel work?
https://diller.app/retailer/login At the top of the front page you can easily add members with their phone number. This is often used if you do not ha...
How to reward your best customers?
The overview of your top 10 most active members can be found on the front of the control panel. To thank the customers for their loyalty, you can easi...
How do I create a campaign?
To create a campaign, click on "Campaign" in the menu on the left. Campaigns are coupons that are marketed via SMS to all members, or to a selected gr...
How do I create coupons?
Create campaign - Create a coupon that is sent out to your members via SMS messages with a direct link to the coupon. Campaigns are best if you wan...
How do I create a stamp card?
To add a stamp card, click "Add stamp card". Then fill in the title and description of your stamp card. Enter the number of stamps required to receive...
How do I use the "Send SMS" function? What is important to remember?
To send an SMS, you press the button called "Send SMS", enter your message, select recipients and send the SMS, either immediately or at the time you ...
How do I create more departments?
In Diller, you can add several departments of a store. This can be done by logging in to your Control Panel which you can find here: https://diller.ap...
How does the member area work?
Customers' member area (on diller.app/ ) has a unique link for each store, but is most often https://diller.app/ <customer club na me> Members log in...
Use of coupons - Alternatives
The customer opens the link to the coupon from SMS Or log in as a member to view the coupon Click on "Memberbase" and search for the relevant customer...
How can I delete browser cache?
First, go to Settings in the browser. You can find this by pressing the three dots at the top right -> "settings". In this way, you go to "Privacy and...
Har diller lov til å overføre informasjon til tredjeparts aktører v/integrasjoner?
This is legal! It is the store that owns the customer program and is the data processor, and it is the data processor that transfers data. Diller is t...
How do I create segments and lists?
Click on "Followers" under settings in the menu on the left, then on "Dimensions" in the top menu, and select the type of dimension you want; text fie...
How can I manually give a member points?
Go to Memberbase -> Search for the number, email or name of the member you want to give points to -> Click "Edit" on the member. Inside the control pa...
Where can I find a members transaction history?
To find the transaction log (=activity log) of a member, you must first go to "Members" in the menu on the left. The member list gives you a good ove...
How do I send an SMS to my customers?
Log in: https://diller.app/retailer/login To send an SMS to your customers, click on " Send SMS " in the menu on the left. Here you can write the SMS...
How do I create a point system?
The most common points system are: Standard bonus ladder: Bronze - Silver - Gold Bonus ladder with various membership benefits Recurring coupon Points...
How to register a coupon usage in the diller retail panel?
Sign in to the retail panel: https://diller.app/retailer/login Go to "Memberbase" in the menu on the left. Search for the member at the top right. ...
How to reward a customer?
Log in to the retail panel: https://diller.app/retailer/login Go to " Memberbase ". Search for the member you want to reward. Click on " Edit " on t...
How do I create hidden groups?
This may, for example, apply to different types of employees and their discounts, for corporate customers who have specific benefits, different sports...
Where can I find the T&C's for my customers?
"Terms of service" can be found under your member area: https://diller.app/<your_club_name>/terms-of-service. Information on Processing of persona...