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In this article
Step 1 - Find the customer
Step 2 - Find the receipt
Step 3 - Select "Perform Return" from the receipt menu
Step 4 - Remove items that SHOULD NOT be returned (split return)
Step 5 - Complete
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Technical
POS Integrations
Cash-IT
Register Return for a Customer (who accumulates negative points)
Edited
Friday, February 20 2026
Step 1 - Find the customer
Step 2 - Find the receipt
Step 3 - Select "Perform Return" from the receipt menu
Step 4 - Remove items that SHOULD NOT be returned (split return)
Step 5 - Complete
Cash-IT
Return